? dawkco.com Help

Term Of Use
Our Privacy Policy
Ordering Help
Ordering Notes & Notices
Shipping Info
Returns Policy
Contact Info
Anti-Fraud Credit Security
Site Security
SSL Server Certificate
Cookies
Browser Help


  • Ordering Help
    As you browse the products catalog listing pages of our website, use the following simple procedures to order our products online.
     
    • Add Items to your shopping basket by clicking the Add link under the Cart column in the row of the product you want to order. A pop-up dialog message should appear, stating:
      "Product Code 'xxxxxx' has been added to your basket.
       
      You can set quantities and/or delete items
      using either the 'View Basket' or 'Checkout' links."
    • View your shopping basket contents by clicking either the
      BasketView Basket or Checkout> links found on any product catalog web page.
       
    • Change Quantities of items in your shopping basket, at either the View Basket or Checkout web pages, by typing the number you want in the Quantity input field under the Qty column in the row of the product you want to change.
      Note: if you change the quantity of an item or items, click the $Update Totals link to update the contents, and recalculate the total weight and cost of the order in your basket.
    • Remove Items from your shopping basket, at either the View Basket or Checkout web pages, by clicking the Toss Icon Toss Icon under the Toss column in the row of the product you want to remove from your basket.
       
    • Empty your shopping basket, at either the View Basket or Checkout web pages, by clicking the Empty BasketEmpty This Basket link.
       
    • Continue shopping after viewing your basket contents at either the View Basket or Checkout web pages by clicking either the
      <Continue Shopping or <Software links.
       
    • Purchase your order by first clicking the Checkout> link found on any catalog web page or the View Basket web page. At the Checkout web page, review and edit your order if desired, fill in the Secure Online Order Form per the instructions there, and finally click the Send Order / Buy Now button at the bottom of the form to send us your order.

    Limited Return Policy: in most cases, but with some restrictions and limitations, you may return unopened or otherwise unused and undamaged merchandise within 30 days for a refund. Please read the following details.

    Restrictions and Limitations for Returns: shipping costs are NOT refundable; you must contact us for instructions prior to returning any item; you must pay all return shipping costs; in some cases there may be a restocking fee or service charge of up to 5% of the item cost deducted from a refund.
    Contacts for Alternative Ordering and/or Returns:
    Phone: 1-530-824-9577
    (Phone located in Northern California, USA)
    Postal Mail:
    DAWKCo Software &
    The Kelly Company
    5675 Keene Rd
    Corning CA 96021-9223
    United States of America
    Other Ordering Notes:
    1. We accept the following credit cards online: American Express, Diners Club (with MasterCard logo), Discover, JCB Cards, MasterCard, UnionPay, Visa, Visa Electron, and ATM/Debit Cards that display a MasterCard or Visa logo.
    2. We accept Checks and Money Orders by mail; however, Business and Personal Checks require up to 10 business days for clearance prior to shipment.
    3. NO C.O.D. orders - C.O.D. orders will Not be accepted.
    4. All product prices and availability may be subject to change without notice (except advertised discounts that are offered until a posted deadline date while supplies last).
    5. If you exit a shopping area of our website, your shopping basket will be considered abandoned and may be emptied automatically.
    6. If you experience any technical difficulties while shopping at dawkco.com, please see the help topics titled Browser Help, Cookies, and SSL Server Certificate for possible solutions.

    See also: Our Privacy Policy and Terms Of Use

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  • Shipping Info
    Software products are transferred electronically by download only* from the dawkco.com website. Download instructions are sent by e-Mail within 24 hours on non-holiday weekdays (typically in 6 hours or less) or within 48 hours on weekends and holidays (typically in 12 hours or less). No tax or shipping charge is added to software orders.
    IMPORTANT: you must provide a valid e-mail address when you order because your software download instructions and logon credentials will be sent to you by e-mail.
     
    (*We do not ship software items on disk or CD.)
     
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  • Website Terms Of Use
    By using this website, you agree to the following Terms Of Use. If you do not agree with the following Terms Of Use, do not use this website:
     
    We have made every effort to ensure that this website conforms to Internet standards, is fully functional and runs error free using a variety of web browser software, and that the information published is accurate. All product prices and availability may be subject to change without notice (except advertised discounts that are offered until a posted deadline date while supplies last). If you purchase any product through this website, we guarantee that we will either provide the product, substantially in accordance with the representations made on this website, or, if we are unable to provide the product due to a failure on our part, our entire liability and your sole remedy is our refund of the fee you paid ONLY. We will not be liable for the failure of our receipt of your order due to external networking failures, communications errors or acts of hacker vandalism; nor will we be liable for the failure of delivery of any product due to shipping carrier problems, acts of God, acts of war, acts of terrorism, intervention by any government institution or law enforcement agency, or any other reason beyond our control.
     
    Notwithstanding the above statement of guarantee and limitation of liability, in all other respects the information and functionality of this website are provided "AS-IS" and without warranty of any kind, expressed or implied. In no event shall dawkco.com or any of its suppliers, including but not limited to DAWKCoTM Software, The Kelly CompanySM, The Kellys MalteseTM, or any past or present Web Hosting Provider, be liable for any incidental or consequential damages, losses or lost profits, or any direct or indirect damages arising from the use of this website or any computer code contained herein, even if we or any of our suppliers has been informed of the possibility of such damages. THE ENTIRE RISK OF USING THIS WEBSITE IS YOURS. In any event, you agree to indemnify, and hold harmless, dawkco.com and all of its suppliers.
     
    All dawkco.com website content is Copyright ©1996-2015 DAWKCoTM Software and The Kelly CompanySM, all rights reserved, with the possible exception of content licensed by The Kelly Company or published by permission from other copyright holders. The copyrighted content includes, but is not limited to: all files, HTML code, CSS code, XML code, XSL code, JavaScript code, Java code, ActiveX Controls code, VBScript code, JScript code, ECMA Script code, PERL script code, plain text, graphics images, graphics animations, icons, cursors, WAV and AU sounds, MIDI music, AVI video, ASF/WMA/WMV or other streaming audio/video media, and background images. All rights are reserved for all content within this domain, including the content which we have licensed or published by permission of other copyright holders.
     
    Aside from the files "cached" on the hard disks of browsing computers or Internet server computers for off-line browsing or performance optimization purposes only, NO CONTENT within this domain, including all network paths within and under this domain, may be reproduced or otherwise reused in any form without prior explicit authorization from us or the copyright owners. This intellectual property is protected by Domestic and International Civil and Criminal Laws; unauthorized use or duplication of the content within this website is punishable by fine, imprisonment, or both.
     
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  • Our Privacy Policy
    We are committed to protecting your privacy on the Internet, ensuring that your personal information is kept confidential, and providing web browsing experiences and internet transactions that are safe, secure and worry-free. We promise to adhere to the following principles with respect to your personal information:
     
    • Whenever it is appropriate for us to collect personal information from you, say for example, when you request for us to contact you, or when you are making a purchase, we will always explicitly ask you for that information. Under no circumstances will we attempt to use any stealthy technique to obtain any personal information about you.* Our possible use of Cookies on this website is limited to collecting ordered product numbers and quantities for your shopping basket only. No personal information will be stored in Cookies for this website.
       
    • In the following special circumstances only, we may disclose personal information:
       
      • if required to do so by law or to comply with legal process served on us
      • to protect and defend our rights or property
      • to protect the personal safety of any person or persons
       
      Otherwise, under no circumstances will we sell, rent, lease, lend or give your personal information to any third party, unless you have specifically and willingly consented for us to do so and you are not a minor.
      Note: your purchase of goods and/or services at our website using your credit card constitutes your consent for us to exchange required information with banking services providers as necessary to approve and process your credit card sales transaction.
    • All credit card sales transactions will be communicated securely, using the SSL (Secure Sockets Layer) data encryption protocol. The only personal information about you that will be stored will be that which is required by law for sales and tax records purposes and it will be transferred securely to our private offline encrypted data systems.
     
    *Please note that whenever you browse the Internet, there is some information about your computer, and the Internet domain from which you are accessing the Internet, that is passed along during the protocol exchange between client computers, Internet gateways and server computers. However, this information does not immediately identify you personally. Such information is useful to webmasters, assisting them in keeping their websites tuned for technological and demographic trends and for discovering system errors or problems with their code.
     
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  • Anti-Fraud Credit Security
    Card Identification Data (or Card Verification Number) Requirement. In compliance with credit card interchange service rules aimed at preventing credit card fraud in online transactions, we require the valid CID (or CVN) number of a credit card for order processing approval.
     
    A CID (or CVN) number is present on virtually all current major credit cards. The names given for this number by the major credit card issuers are: CVV2 or Card Verification Value (VISA), CVC2 or Card Verification Code (MasterCard), CID or Card Identification Number (American Express and Discover), 4DBC (American Express), and CAV2 or Card Authentication Value, a.k.a. CVN or Card Verification Number (JCB Cards). The locations of the number on common major credit cards are as shown below:
     
    CID number location:  Diners Club, Discover, MasterCard & VISA cards CVN number location:  JCB cards

    On Diners Club, Discover, JCB, MasterCard & VISA cards, the CID (or CVN) number is a 3 digit number printed unembossed (flat) in reverse italics on the right side of the signature panel on the back of the card (following the final digits of the credit card number).
     
    American Express cards CID numbers are shown below:
     
    CID number locations:  American Express cards

    On American Express cards, the CID number is a 4 digit number printed unembossed (flat) on the front of the card above the embossed credit card number (never below); it may be located either on the left side or the right side of the card.
     
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  • Site Security
    All communication and data transfer on this website are encrypted using the TLS (Transport Layer Security) protocol, previously known as SSL (Secure Sockets Layer). Whenever you see the "https:" protocol identifier (vs. plain "http:") at the beginning of a website URL (address) and some sort of lock icon lock or security icon in the status bar or next to the address input of your web browser window, then all data communication between your computer and the website's server computer is encrypted. It is extremely difficult and improbable that anyone else could decipher the data of a TLS/SSL encrypted session. Your web browser should enable you to view our SSL Server Certificate details by double-clicking on the browser's lock or security icon mentioned above (or similar menu feature). If your browser fails to establish an encrypted TLS/SSL connection to our web pages, please see the help topic titled SSL Server Certificate for possible solutions.
     
    TLS/SSL encryption/decryption is done automatically behind the scenes by your web browser software and our web server software--the only noticable differences between regular and encrypted connections are the previously mentioned "https:" protocol identifier and security icon indicators; although encryption/decryption processing adds some workload, the efficiency of newer hardware and software designs make the difference in performance negligible most of the time.
     
    No sales records for dawkco.com are stored on the public web server--all order transactions are transferred (again using TLS/SSL) to our private offline encrypted data systems.
     
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  • Browser Help
    Most web pages at dawkco.com, including our product catalog and ordering web pages, rely heavily on a computer scripting language commonly called "JavaScript" (a.k.a., ECMA Script). Without web browser scripting support, our web pages cannot function as fully as intended. Most current browsers have options for enabling and disabling scripting support. If you experience any scripting errors or difficulties with web page functionality at our website, please try checking your web browser's options settings and make sure that Scripting is Enabled. See also the Help topics titled Cookies and SSL Server Certificate.
     
    We have outlined below simple procedures for enabling scripting support in various versions of two of the most widely used web browsers, Microsoft Internet Explorer (including AOL & MSN versions) and Netscape Gecko (a.k.a., Navigator or Communicator). Other brands of web browsers should have similar settings available.
     
    Enabling Web Browser Scripting Support:
     
      Microsoft Internet Explorer (versions 3.x through 6.x and above)
       
    1. On the main browser's top menu, click Tools, click Internet Options..., click the Security tab of the Internet Options dialog that opens.
    2. Under "Select a Web content zone to specify its security settings" click the Internet globe icon.
    3. Under "Security level for this zone" click on and move the Slider (by holding down the left mouse button) to the position which indicates Medium security, and then release the mouse button.
    4. Click OK.
    5. You may need to Refresh web pages previously visited (before scripting support was enabled) in order to load the required scripts.
     
      Netscape Navigator/Communicator & Gecko (versions 3.x through 6.x and above)
       
    1. On the main browser's top menu, click Edit, click Preferences..., click Advanced in the left-hand column of the Preferences dialog that opens.
    2. Check the checkbox next to "Enable JavaScript for Navigator" on the right-hand side of the dialog.
    3. Click OK.
    4. You may need to Reload web pages previously visited (before scripting support was enabled) in order to load the required scripts.
     
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  • Cookies
    The virtual "Shopping Basket" used in the product catalog and ordering web pages at dawkco.com is designed to work with, or without, the use of what are commonly called "Cookies*."
    *Cookies are small plain text files that can be stored on a web browsing computer. Each Cookie file that is created is associated with the web page being viewed at the time. Website operators use cookies to temporarily store information useful to their web application, such as ordered products, user preferences, etc.
    Most current web browsers provide settings for enabling or disabling cookie acceptance, sometimes based on various factors, such as where the cookie originates from and whether the cookie contains personal information or not.
     
    Our web pages attempt to use "First Party" Cookies if your web browser is set to accept them. If you have set your web browser to disable cookie use, then our web pages use a different method to keep track of items in your shopping basket.
     
    We do not use "Third Party" Cookies, and we do not store any private, confidential, or personally identifiable information in cookies; so, Third Party Cookie & Personal Data restrictions settings in your web browser should not adversely affect our use of cookies.
     
    We have outlined below simple procedures for setting Cookie options in various versions of two of the most widely used web browsers, Microsoft Internet Explorer (including AOL & MSN versions) and Netscape Gecko (a.k.a., Navigator or Communicator). Other brands of web browsers should have similar settings available.
     
    Setting Web Browser Cookie Options:
     
      Microsoft Internet Explorer (versions 3.x through 5.x)
       
    1. On the main browser's top menu, click Tools, click Internet Options..., click the Security tab of the Internet Options dialog that opens.
    2. Under "Select a Web content zone to specify its security settings" click the Internet globe icon.
    3. Under "Security level for this zone" click on and move the Slider (by holding down the left mouse button) to the position which indicates Medium security, and then release the mouse button.
      The Medium security setting enables all cookies. If you want to disable cookies, click Custom Level..., find the Cookies settings in the dialog that opens and disable them there. Click OK.
    4. Click OK.
    5. Verify the contents of your dawkco.com shopping basket - changing cookie settings in the middle of a shopping session might affect the contents of your shopping basket.
     
      Microsoft Internet Explorer (versions 6.x and above)
       
    1. On the main browser's top menu, click Tools, click Internet Options..., click the Privacy tab of the Internet Options dialog that opens.
    2. Under "Settings" click on and move the Slider (by holding down the left mouse button) to the position which indicates Medium privacy, and then release the mouse button.
      A brief description of the Medium privacy setting will appear next to the slider. If you want to override the automatic cookie handling with fixed settings, click Advanced..., Check the "Override automatic cookie handling" checkbox under "Cookies" in the Advanced Privacy Settings dialog that opens. For purposes of convenient shopping at dawkco.com, you will want to select either Accept or Block under "First-party Cookies" (we do not use Third-party Cookies). Click OK.
    3. Click OK.
    4. Verify the contents of your dawkco.com shopping basket - changing cookie settings in the middle of a shopping session might affect the contents of your shopping basket.
     
      Netscape Navigator/Communicator (versions 3.x through 4.x)
       
    1. On the main browser's top menu, click Edit, click Preferences..., click Advanced in the left-hand column of the Preferences dialog that opens.
    2. Select either "Accept all cookies," or "Disable cookies" for purposes of convenient shopping at our website.
    3. Click OK.
    4. Verify the contents of your dawkco.com shopping basket - changing cookie settings in the middle of a shopping session might affect the contents of your shopping basket.
     
      Netscape Gecko (versions 6.x and above)
       
    1. On the main browser's top menu, click Edit, click Preferences..., click the triangular icon triangular icon to the left of Advanced in the left-hand column of the Preferences dialog that opens to expand the list of options under "Advanced".
    2. Under "Advanced" click Cookies.
    3. On the right-hand side of the dialog, select either "Enable all cookies," "Enable cookies for the originating website only" (note: these are First-party Cookies, which we use), or "Disable cookies."
      For purposes of convenient shopping at our website, do not check the "Warn me before storing a cookie" checkbox. Cookies generated by our website are only for purposes of tallying your shopping basket - we do not store any personal information about you in cookies generated by our website.
    4. Click OK.
    5. Verify the contents of your dawkco.com shopping basket - changing cookie settings in the middle of a shopping session might affect the contents of your shopping basket.
     
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  • SSL Server Certificate
    An SSL Server Certificate, issued by a Certificate Authority (CA), is used for purposes of positively identifying a remote server computer (Authentication), and for establishing secure confidential communications (data Encryption) between clients and that server. The CA verifies the identity of an entity and their right to use a business name and domain name on the Internet prior to issuing a certificate for the entity's server.
     
    Positive SSL
    Our SSL Server Certificate should be compatible with virtually all current version web browsers. However, there may be some browser versions that need to be updated with the Comodo Intermediate CA certificates in order to recognize our SSL server certificate as trusted. If your browser presents a certificate trust error message when attempting to establish a secure SSL encrypted connection at either our 'Contact' or ordering 'Checkout' web page, the best solution is to update your web browser software to a current version.
     
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All rights reserved.